Schmuckgrafik: Rundbogen
Call centre

E.ON Bulgaria is the first electricity distribution company in Bulgaria which at the beginning of 2007 introduced to its customers the services of a unified telephone number for the whole territory of supply. This was an important step of the company towards the improvement of the service quality.

By calling 0700 1 61 61 the customers can contact the operators in the Call centre from everywhere in the country, 7 days a week, 24 hours a day. One call is at the price of one city phone call and depends on the tariff plan of the customer.

After the launch of this huge project the company has significantly improved service by providing the customers with better opportunities for receiving and communicating information.

 

Снимка: Телефонен център

The Call centre has two automatic lines and a direct connection to an operator:

  • A line for priority handling of signals for breakdowns;
  • Automatic line for checking the electricity bill
  • Consultation about questions and services directly with an operator.

By directly connecting to one of the operators in the Call centre you can receive information about:
  • The different services offered by the company and how you can use them;
  • Applying for a free service through the Call centre;
  • Forthcoming planned interruptions in your region,
  • The timetable for reading of your electricity meter;
  • The electricity price and the content of your electricity bill;
  • The different methods of payment of your electricity consumption;
  • The working hours and addresses of the Customer care centres.

Furthermore, by dialing 0700 1 61 61 you can signal for any cases of illegal use of electricity or thefts of equipment.

 

As a part of E.ON – the world’s largest privately-owned company for energy services, E.ON Bulgaria will continue striving to offer its customers a high quality services and to guarantee convenient channels for communicating information.


 
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