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Due to the celebration of the International consumer’s Day, E.ON Bulgaria organized the initiative “The right to be consumer”, which took place on March 15th, 2011. Every 100th customer, who took advantage of the company’s services on this day, will receive Energy check worth BGN 100.
The channels for providing services which the customers had the opportunity to use in order to participate in the campaign were the Call Center of E.ON Bulgaria 0700 161 61, the Customer service centers on the territory of the company, and e-mail service@eon-bulgaria.com. The winners were drawn on March 16th, 2011 and immediately notified by phone from employees of E.ON Bulgaria.
List of the winners, who agreed their names to be published:
- Yanka Trifonova, Ruse
- Irina Ilieva, Razgrad
- Rumyana Petkova, Varna
- Krasimira Ivanova, Varna
- Milcho Cvetkov, Ruse
- Yordan Yordanov, Varna
- Rosen Jelev, Dobrich
- Nicolay Vasilevski, Varna
- Galin Georgiev, Varna
- Vladislav Matanov, Veliko Tarnovo
- Ignat Nyagolov, Silistra
- Ridvan Mehmedov, Shumen
- PTG “Vasil Levski” Gorna Oryahovitsa
We thank to all who took advantage of the services of the company during the International Consumers Day. The initiative “The right to be consumer” is extremely important for the company. With it E.ON Bulgaria showed its customers that it appreciates the bilateral communication and encourages it. This is the most effective way to work towards greater quality of customer service, which will satisfy even more the consumer’s needs.
World Consumer Rights Day was first observed on March 15th, 1983. Since then the event has become an occasion for mobilizing citizen activity.
World Consumer Rights Day has its origins in former US President John F. Kennedy’s declaration on the main consumer rights, which included:
- The right to safety;
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The right to be informed;
- The right to choose;
- The right to be heard.
Two years after the first World Consumer Rights Day, on April the 9th, 1985, the United Nations’ General Assembly adopted the UN Guidelines for Consumer Protection. In Bulgaria that day has been observed since 1991.
The guidelines cover the principles of the consumer rights and serve to strengthening the national consumer protection polices.
With the UN’s adoption of the guidelines, consumer rights were finally elevated to a level of international importance and legitimacy and are acknowledged by many developed and developing countries.
E.ON Bulgaria has stated repeatedly that the client is in the center of all its activities. That is why the company is doing everything possible for the constant improvement of the service quality.
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