|
|
|
|
Frequently Asked Questions
New clients and change of ownership
|
|
To find out the answer to one of the questions, simply click on it.
|
1. What should I do, if I want a new property to be linked to the grid of E.ON Bulgaria Grid AD and supplied with electricity by E.ON Bulgaria Sales AD?
2. Should I do anything if I am about to sell a property supplied with electricity by E.ON Bulgaria Sales AD?
3. What should I do when I acquire a property which is supplied with electricity by E.ON Bulgaria?
4. Would a tenant in a property be allowed to be a customer of E.ON Bulgaria?
|
1. What should I do, if I want a new property to be linked to the grid of E.ON Bulgaria Grid AD and supplied with electricity by E.ON Bulgaria Sales AD?
If your property is not yet connected to the distribution grid of E.ON Bulgaria or it needs a change in the installations, you must prepare and submit a set of papers in a Customer Care Centre of your choice. A full list of the required papers and detailed information regarding the subscription procedure you can find
here or at the twenty-four-hour phone line
0700 161 61(at the standard rate for a local call).
If your property is already linked to the distribution grid of E.ON Bulgaria and needs no change in the installations, you must sign a contract for purchasing of electricity by submitting an application at one of the Customer Care Centers. Within a 7(seven)-day period from the date of signing of an Application for purchase-sale of energy, E.ON Bulgaria Grid AD provides voltage to the linking installations of the property and takes the readings of the energy meter.
 Up
2. Should I do anything if I am about to sell a property supplied with electricity by E.ON Bulgaria Sales AD?
You need to terminate your contract agreement with E.ON Bulgaria Sales AD for this specific property within 30 (thirty) days after the sale. You should do this by submitting an application personally or through an authorized person in the nearest Customer Care Centre.
After you application is submitted, the company will send a representative to take the reading of the energy meter and will prepare an invoice for your last payment. When you pay the amount due of this invoice, the contract agreement for purchase-sale of energy will be considered as terminated.
If you do not terminate your agreement, you will continue to appear as a customer of the company and any further charges incurred by future users of this property will appear under your name.
Up
3. What should I do when I acquire a property which is supplied with electricity by E.ON Bulgaria?
The change in the ownership of a property leads to a change in the contract agreement with you energy supplier.
For this reason, when you purchase a property:
1. Require papers from the seller to prove that the contract agreement with the energy provider has been terminated. Check whether the energy used so far has been paid for and what are the current readings of the energy meter. You can do this by calling our twenty-four hour phone line
0700 161 61 (at the standard rate for a local call) or checking at the nearest Customer Care Centre.
2. Check whether the property has electricity, and if not, find out what the reason is by contacting one of our operators at
0700 161 61
You become a customer of E.ON Bulgaria Sales AD by submitting an application for purchase-sale of energy within a 30-day period after the change of ownership. This is a free service in each of the Customer Care
Centers of E.ON Bulgaria Sales AD. You need to present the following papers:
For physical entities:
Application form for purchase-sale of energy (physical entities) (213 KB, PDF)
A copy of the ownership document / Title deed /
Identity document
Notary-certified Power of attorney /when the application is submitted by an authorized person/.
Notary-certified Tenancy agreement and a notary-certified Declaration of the owner’s approval and the establishment of solidarity between landlord and tenant /in case the property is let out/.
Legal Heirs Certificate /in case the heirs of the acquired property are more than one/.
Minutes of the General meeting regarding communal parts (elevator, stairs, parking space)
For legal entities:
Application form for purchase-sale of energy (legal entities) (222 KB, PDF)
Apart from the already listed papers, you must submit:
3. An up-to-date state of the company /within the last 3 months/
4. Bulstat or a Court decision for newly-created companies (within 3 months)
Please, bear in mind that if you do not become the titleholder of the Contract for supplying and distribution of electrical energy, you ill not be considered a customer of the company and respectively you cannot receive any information for the property that is supplied with electricity, including any notices for unpaid bills. Some clients miss the deadline for payment of their bill and remember of that only when they receive a letter of notification, after which electricity is disconnected.
Up
4. Would a tenant in a property be allowed to be a customer of E.ON Bulgaria?
Yes, if one of the parties in the Tenancy agreement presents the agreement together with a notary-certified approval from the owner. This service is free-of-charge both for the landlord and for the tenant. For this purpose, you need to prepare and submit the papers described under p.3. at one of the Customer Service Centres.
Please, bear in mind that it is your responsibility to inform the company-supplier when the tenancy agreement expires.
Up
|
|
|
|
Print